Terms and Conditions of www.cartridgeworld.co.uk
By using this website and placing an order, it is accepted that you have read, understood, and agreed to all of the following Terms and Conditions of www.cartridgeworld.co.uk. Please read these terms of sale carefully before placing your order. Cartridge World is a trademark brand in the UK and operated under licence by Jubilee Consumables Limited.
The supply of goods by Jubilee Consumables Limited trading as Cartridge World (“Us”) shall be subject to and conditional upon acceptance of the following terms and conditions which shall apply notwithstanding any purported waiver, expressed or implied, by or on behalf of the seller. Where there is any conflict between these conditions and any proposed by the buyer of the goods (“You”), these terms and conditions shall apply. Any condition which the buyer wishes to apply on any supply of goods must be specifically agreed in writing by the seller. The risk in the goods supplied shall pass to the buyer on delivery into the buyer's possession or to the carrier or place of delivery nominated by the buyer, and the seller shall be under no liability whatsoever for any loss or damage occurring thereafter.
1. Definitions
"You", “Customer” means any member of the public using the website, placing an order, or transacting on the website. In the case of an individual using the website on behalf of a company, the individual warrants that he/she has the necessary authority to bind the company.
"We/Us/Our" means Jubilee Consumables Limited T/A Cartridge World, Office 85, Knaresborough Technology Park, Manse Lane, Knaresborough, North Yorkshire, HG5 8LF, registered in England No. 14169504. VAT No. 416 2304 34.
“Contract” is the contract containing these terms and conditions, formed by our acceptance of your Order.
“Order” means an order placed by you in accordance with these Terms and Conditions.
“Products” are deemed to be those products listed as items for sale on the Website.
“Website” is the website operated by Jubilee Consumables Limited and located at the internet domain with the URL https://www.cartridgeworld.co.uk.
2. Your Details
2.1. When you register for an account with the Website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
2.2. All information and data provided by you will be done so in accordance with the terms of our privacy policy, which can be located here. Your data will be processed in compliance with the General Data Protection Regulation (GDPR). We will not share your data with third parties without your explicit consent unless required by law or for essential services to process your order.
2.3. If any of your details change, such as your credit card billing address, you must inform Jubilee Consumables Limited as soon as possible. You may update your details by signing into your account on the website and updating the relevant section.
3. The Contract Between Us
3.1. Any contract for purchases made through this Website will be with Jubilee Consumables Limited, registered in England, and whose registered office is at Office 85, Knaresborough Technology Park, Manse Lane, Knaresborough, North Yorkshire, HG5 8LF, company registration number 14169504.
4. Placing an Order and Making Payment
4.1. Once you have proceeded to checkout, you will be asked to place your Order. Upon placing your Order, you will be requested to make payment in respect of the price of the Products you wish to order from us.
4.2. Any payment made by you to Jubilee Consumables Limited using Stripe, Apple Pay, Amazon Pay, or PayPal constitutes an offer, from you to us, to buy the Products. We accept payment by approved credit and debit cards.
4.3. Any Contract is dependent and conditional upon our verification of availability and confirmation of both your Order and your card or other payment details. Any offer made by you will be subject to acceptance by us, and until such acceptance has been communicated to you, we reserve the right to accept, refuse, or limit your Order for any reason, including, but not limited to, credit review, the unavailability of a product, or errors in the prices and product descriptions posted on this Website.
4.4. In taking payment, Jubilee Consumables Limited does not store credit card details or share any credit card information with third parties.
5. Order Confirmation
5.1. Once payment has been received, we may send you an acknowledgement of the Order by e-mail (“Order Acknowledgement”). Such Order Acknowledgement may be automatically generated and shall not constitute a contract or an acceptance of the Order.
5.2. We will confirm that your Order has been accepted by sending you a dispatch confirmation email to the email address you provide in your registration form (the “Confirmation Email”). The Confirmation Email will include your name, the order number, and the total price.
5.3. The Contract between us will only be formed when we ship your order and send you a copy of the Dispatch Confirmation Email.
5.4. Title to any products you order on this Website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.
5.5. We recommend that you retain a printed copy of these Terms with a copy and/or note of your Order, Order Acknowledgment, Confirmation Email, payment method acceptance, and invoice as evidence of purchase.
6. Stock Availability
6.1. The Website is updated regularly regarding Stock Availability. Whilst every effort is made to show the correct availability of stock, the stock availability shown on the Website is an indication of the availability at the time of the last update and does not constitute confirmation of stock availability at the time of order. Jubilee Consumables Limited is entitled to withdraw from any contract that cannot be fulfilled due to discontinuation or lack of stock.
6.2. We may revise prices for Products listed as available items on the Website at any time. A price remains valid only for the duration of the day on which the Customer visits the page of the Website displaying that price.
7. Liability
7.1. Our liability for direct loss or damage arising from our negligence or breach of contract is limited to the price of the goods purchased. We do not exclude or limit liability for personal injury or death caused by our negligence.
7.2. We shall not be liable for any indirect, special, or consequential losses (including but not limited to loss of profit, business, or goodwill) that arise out of or in connection with the use or inability to use our Website or the Products sold.
8. Shipping, Handling, Customs, and VAT
8.1. All prices displayed on the Website are inclusive of VAT unless explicitly stated otherwise.
9. Delivery Methods
9.1. The delivery options available to you will be clear when you place your order online.
Postal Delivery: Order and pay online, and your purchases will be posted to you by Royal Mail post or shipped by our nominated courier. Please allow up to 3-5 working days. The prices payable for goods as set out on the Website are inclusive of VAT. We do not charge for deliveries within Mainland UK on orders with a total value that exceeds £10.00.
Courier Next Day Delivery: For larger orders, we may need to courier the items to you. The prices payable for goods as set out on the Website are inclusive of VAT.
9.2. It is company policy not to ship to PO boxes or virtual offices. There is a requirement for all shipping addresses to be verified.
9.3. Jubilee Consumables Limited will not accept orders for deliveries outside of Mainland UK.
10. Returns/Order Cancellation
10.1. Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have a 14-day cooling-off period beginning the day after the goods are delivered. During this time, you are entitled to cancel your order and request a full refund, including the cost of the standard delivery method, if applicable. Supplementary delivery costs (e.g., express delivery) are not refundable.
10.2. You can log in and inform us via the 'My Orders' section that you wish to return an item.
10.3. We will supply you with a returns authorisation number (“RMA”) and request that you return the Products to us via the address provided at the time of the RMA. All postage costs for returns under this policy are your responsibility unless the goods are faulty.
10.4. You have a legal obligation to take reasonable care of the goods while they are in your possession. Any goods returned must be in an unused condition with no seals broken unless they are being returned due to a fault.
10.5. Refunds will be processed within 14 days of receipt of the returned goods.
11. Faulty Goods
11.1. If you are experiencing problems with ink cartridges purchased through this Website, follow the troubleshooting steps provided on our FAQ page. If the problem persists, request a return via the 'My Orders' section.
11.2. Upon receiving the returned goods, we will test the product. If it is confirmed to be faulty, we will issue a replacement, a full refund via your original payment method, or credit your account accordingly.
12. Incorrect Products
12.1. If you believe the product is incorrect because your printer is not listed on the box, it may not necessarily be incorrect. You can verify compatibility by checking the cartridge model number on the Website against your printer model.
12.2. If you are certain the product is incorrect, log in to 'My Orders' and request an RMA. Ensure the packaging remains unopened.
12.3. If it is established that the cartridge is incorrect, we will issue a replacement or refund.
12.4 For assistance, contact Customer Services via email at customerservice@cartridgeworld.co.uk or call 01423 701704.
13. Goods Damaged in Transit
13.1. If any goods are damaged in transit, please report this within 3 days of delivery via the 'My Orders' section and request an RMA or by contacting our Customer Service Team. Upon receiving images of the damaged goods, we will issue a replacement or full refund.
14. Delivery Times
14.1. Speed and quality of delivery are very important to us. All orders are expected to arrive within 3-5 working days. However, these times are estimates and subject to stock availability and delivery company processing.
14.2. If delivery cannot be made within 30 days, you are entitled to cancel the order and receive a full refund.
15. Missing Deliveries
15.1. If you have not received your order, check with your local Royal Mail sorting office or neighbours before contacting us. Royal Mail does not consider items lost until 15 days after dispatch.
15.2. If your order is confirmed as lost, we will arrange a replacement or refund.
16. Statutory Rights
16.1. Your statutory rights under the Consumer Rights Act 2015 and related legislation remain unaffected by these Terms.
17. Alternative Dispute Resolution
17.1. In the event of a dispute, you may refer the matter to an alternative dispute resolution (ADR) scheme or the EU Online Dispute Resolution platform at http://ec.europa.eu/odr.
18. Force Majeure
18.1. Jubilee Consumables Limited shall not be liable for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or disruptions to supply chains.
19. Invalidity
19.1. If any part of these conditions is found to be unenforceable, the remaining provisions will remain in effect.
20. Ecommerce Customer Support and Service
20.1. For assistance, contact Customer Services via email at customerservice@cartridgeworld.co.uk or call 01423 701704.
21. Governing Law
21.1. These terms and conditions, and any disputes arising from them, shall be governed by English law and subject to the jurisdiction of English courts.
22. General
22.1. These terms and conditions, together with the current Website prices, delivery details, and contact details, set out the entire agreement relating to the supply of goods by Jubilee Consumables Limited. These terms cannot be varied except in writing by a director of Jubilee Consumables Limited.
22.2. We reserve the right to update these terms and conditions at any time. Changes will be effective immediately upon posting on the Website.
22.3. Nothing in these terms affects your statutory rights.