This Privacy Policy explains how Jubilee Consumables Limited trading as Cartridge World ("we", "us" and "our") collects, uses, stores, and shares your personal data when you visit www.cartridgeworld.co.uk, create an account, place an order, contact us, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data fairly, lawfully, and transparently.
Last updated: April 2026
1. Who we are
Jubilee Consumables Limited trading as Cartridge World is the controller of the personal data covered by this Privacy Policy, except where we clearly explain otherwise.
We are registered in England and Wales under company number 14169504.
Our registered office and trading address is:
Office 85
Knaresborough Technology Park
Manse Lane
Knaresborough
North Yorkshire
HG5 8LF
If you have any questions about this Privacy Policy or how we use your personal data, please contact us at customerservice@cartridgeworld.co.uk.
2. The personal data we collect
Depending on how you use our website and services, we may collect and process the following categories of personal data:
- Identity data, such as your name and title.
- Contact data, such as your billing address, delivery address, email address, and telephone number.
- Account data, such as login details, order history, and account preferences.
- Transaction data, such as products purchased, order values, refunds, and delivery details.
- Payment data, such as payment method details and payment status. We do not store your full card details on our own systems.
- Communications data, such as emails, messages, call notes, complaints, reviews, and customer service enquiries.
- Technical data, such as IP address, browser type, device information, and website usage data.
- Marketing and preference data, such as your communication preferences and cookie choices.
3. How we collect your personal data
We may collect personal data:
- directly from you when you place an order, create an account, contact us, or sign up for communications;
- automatically when you use our website, including through cookies and similar technologies;
- from payment providers, delivery providers, fraud prevention services, and other service providers who help us run our business; and
- from public sources or third parties where permitted by law and relevant to fraud prevention, credit risk, or account administration.
4. How we use your personal data
We use your personal data for the following purposes:
- to process and fulfil your orders;
- to create and manage your online account;
- to process payments and arrange delivery;
- to provide customer support, troubleshooting, and after-sales service;
- to communicate with you about your orders, enquiries, returns, or complaints;
- to prevent fraud and protect our website, systems, customers, and business;
- to improve our website, products, services, and customer experience;
- to send marketing communications where permitted by law and in line with your preferences; and
- to comply with legal, tax, accounting, and regulatory obligations.
5. Our lawful bases for processing
Data protection law requires us to identify a lawful basis for using your personal data. Depending on the circumstances, we rely on one or more of the following:
5.1 Contract
We process personal data where it is necessary to take steps at your request before entering into a contract with you, or to perform our contract with you, for example to process your order, take payment, deliver goods, and provide customer support in relation to your purchase.
5.2 Legal obligation
We process personal data where necessary to comply with our legal obligations, including obligations relating to tax, accounting, fraud prevention, law enforcement requests, and consumer protection.
5.3 Legitimate interests
We may process personal data where it is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include running and improving our website, managing our business, preventing fraud, handling complaints, understanding how customers use our website, and sending relevant communications where permitted by law.
5.4 Consent
Where required by law, we rely on your consent, for example for certain marketing activities and for non-essential cookies and similar technologies. Where we rely on consent, you can withdraw it at any time.
6. Marketing communications
We may send you marketing communications about our products, services, promotions, and offers where we are allowed to do so by law.
You can opt out of marketing emails at any time by clicking the unsubscribe link in the message or by contacting us.
Your choice to opt out of marketing will not affect service-related communications, such as order confirmations, dispatch updates, or customer service messages.
7. Cookies and similar technologies
We use cookies and similar technologies on our website. Some are strictly necessary for the website to function, while others help us understand usage, improve performance, and support marketing activities.
For full details of the cookies and similar technologies we use, the categories they fall into, and how you can manage your preferences, please see our Cookie Policy.
You can also review or change your cookie choices at any time via the cookie settings link available on our website.
8. Sharing your personal data
We may share your personal data where necessary with:
- payment providers and payment processing services;
- delivery and logistics providers;
- IT, website hosting, ecommerce, analytics, and security providers;
- email, SMS, customer support, and marketing service providers;
- fraud prevention, risk management, and professional advisers;
- regulators, law enforcement bodies, courts, and government authorities where required; and
- a purchaser or successor in connection with a business sale, merger, or reorganisation.
We require third-party service providers acting on our behalf to respect the security of your personal data and to process it in accordance with applicable data protection law.
9. International transfers
Some of our service providers may process personal data outside the UK.
Where personal data is transferred outside the UK, we take steps to ensure that appropriate safeguards are in place so that your personal data remains protected in accordance with applicable data protection law.
These safeguards may include adequacy regulations, contractual safeguards, or other lawful transfer mechanisms as required.
10. How long we keep your personal data
We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, tax, regulatory, fraud prevention, and complaint-handling purposes.
The length of time we keep personal data will depend on the type of information involved, the purpose for which we use it, and any legal or regulatory requirements that apply.
For example, we may retain order and transaction records for as long as needed to meet tax, accounting, and legal obligations, and we may retain customer service correspondence for as long as necessary to deal with enquiries, complaints, or potential claims.
11. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.
This includes the use of secure systems, access controls, and other reasonable security measures appropriate to the nature of the information we hold.
12. Your rights
Depending on the circumstances, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request erasure of your personal data;
- request restriction of processing;
- object to processing based on legitimate interests;
- request transfer of your personal data to you or another provider in certain cases;
- withdraw consent at any time where we rely on consent; and
- complain to the Information Commissioner’s Office.
If you would like to exercise any of your rights, please contact us at customerservice@cartridgeworld.co.uk.
We may need to request information from you to verify your identity before responding to your request.
13. Complaints
We hope that we can resolve any privacy-related question or concern directly. Please contact us first if you have any concerns about how we use your personal data.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Further information is available at ico.org.uk.
14. Third-party websites
Our website may contain links to other websites. If you follow a link to a third-party website, that website will have its own privacy notice or policy and we are not responsible for its content or practices.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or data processing practices.
Please check this page from time to time to stay informed of any updates.