Cartridge World wants you to print happy.
We want the experience you have with Cartridgeworld.co.uk to be trouble-free. However, in the unlikely event that you do have a problem, everything we sell is covered by our 100% Satisfaction Guarantee.
2 Year warranty on our cartridges*
All our cartridges are manufactured to the highest quality standards however, if within 2 years of purchase* you experience any quality issues, we will happily provide a replacement, or a full refund.
Our warranty does not cover issues related to cartridge recognition errors that may arise due to automatic HP firmware updates. These updates can change how the printer interacts with cartridges, potentially causing compatibility issues that are beyond our control. As a result, any problems stemming from such firmware changes are excluded from our warranty coverage on cartridges purchased more than 6 months prior to the reporting of any recognition issues.
In some circumstances we can offer a reprogramming service for certain ink and toner cartridges. Please contact the Customer Service team for more details on 01423 701704 or customerservice@cartridgeworld.co.uk
We recommend turning off automatic updates and staying informed about HP firmware updates and their potential impacts on third-party cartridges to ensure seamless printing experiences.
Any items damaged in transit should be reported to us within 72 hours of receipt.
Your standard printer warranty will not be invalidated
We guarantee that your standard printer warranty will not be invalidated by using our Cartridge World branded cartridges. In the rare event that any of our cartridges do cause a problem with your printer, we'll arrange for your printer to be repaired or replaced if it can't be repaired.
If your printer is less than a year old, your manufacturer’s warranty will not be affected by using our cartridges (this is the law). However, in the unlikely event that our own brand products are at fault, we will take over the manufacturer’s warranty offering phone support and, if needed, repair or replace your printer.
See HP’s terms and conditions on the use of non-HP printer cartridges, confirming that using Cartridge World cartridges will not affect your printer’s warranty.
The same applies to all other manufacturers of printer cartridges.
30 day returns on unopened items
Provided that the products are unopened, and in brand-new condition, you can send anything back to us for a full refund for up to 30 days after making your purchase. Please create a returns request via your account page.
I have ordered the wrong items
Our printer cartridge cross reference information is very accurate. If there is any error on our website which has caused you to order the wrong products, we will gladly accept them back for a full replacement or refund, even if you have opened the packaging. If you've ordered the wrong items for another reason, we may still be able to help, even if you have opened the packaging. Just call our Customer Service team on 01423 701 704 to discuss.
Need to return a cartridge?
Follow our returns guide here
* 2 Year Cartridge Warranty
The 2 Year Cartridge Warranty was introduced in August 2022 and only applies to Cartridge World own brand cartridges purchased after the 5th August 2022. Any purchases made before the 5th August 2022 are covered under the original 12 month warranty policy.
What our customers say...